Western National offers 24 hours a day, 7 days a week claim reporting.

To report a claim by phone, mail, fax, or online form, see the information below. We will respond to all claims reported outside of business hours within the next business day.

One-call convenience is our mantra for Auto Glass claims. In just one call, our Auto Glass Reporting Service allows you to verify coverage, schedule the repair appointment, and handle your bill (subject to any applicable deductible).

Call (855) 921–3164 at any time — 24 hours a day, 7 days a week — to reach our Auto Glass Reporting Service and be guided through the process.

Other contact options for Auto, Property, & Business Claims:

Phone:

(855) 921-3164

Email:

newloss@wnins.com

Fax:

(855) 921–5670

(952) 921–5670

Online:

Automobile Claim Form

Property Claim Form

Mailing Address:

Attn: P&C Claims

Western National Insurance Group

P.O. Box 1463

Minneapolis, MN 55440-1463

When the unexpected happens and leaves you needing emergency roadside assistance, you can turn to Western National for H.E.L.P.

The Highway Emergency Loss Protection (H.E.L.P.) endorsement provides a group of coverages that are valuable in emergency situations. To learn more about this endorsement, click here.

How to File a Bond Claim

Claim Reporting Information

Western National Mutual Insurance Company is a super-regional mutual insurance company that writes thousands of surety bonds in 33 states. Therefore, we cannot provide specific information on every type of bond claim that may arise. However, we have supplied some key information for the most frequent surety claims we experience to help streamline your claim and ensure you understand the proper procedure. If the type of claim is not listed in one of the links below, please forward your claim information in writing to:

New Surety Loss

Western National Claims

P.O. Box 1463

Edina, MN 55440

Here are some important considerations when making a surety bond claim:

We will need:

  • A narrative explaining the problem and what resolution you are seeking
  • A copy of the contract between the parties
  • A list of all payments made and received as well as copies of checks or other evidence of payment
  • If you have filed a complaint with a governmental agency regarding this matter, please also provide a copy of that complaint and any response

During our investigation of the claim, it is likely we will need to request additional information from both the Claimant and Principal.

Common Surety Bond Claims

Arizona Contractors License Bonds California Contractors License Bonds Nevada Contractors License Bonds Oregon Construction Contractors License Bonds Washington Contractors Surety Bonds Contract Payment or Performance Bonds

To report a claim on any other type of bond, please contact us at:

Western National Mutual Insurance Company

Attn: Surety Claims Department

4700 West 77th Street

Edina, MN 55435

Fax: (952) 921-9295

Upon receipt of a claim notice, the matter is assigned to a claims adjustor who will contact you. We then begin an investigation of the claim. A surety bond is a three-party agreement; we will notify the Principal of the claim being asserted and will request their position regarding this claim. Because each situation is unique, it is difficult to determine how long an investigation will take to complete. License Bond claims are regulated by statute. Western National Mutual Insurance Company’s policy is to meet or exceed all state regulations regarding the fair and equitable handling of these bond claims, considering the interests of both the claimant and Principal.

Phone: (855) 921-3164

24/7 Work Injury Nurse Line: (855) 607-7548

Email: pc.claims@wnins.com

Fax: (877) 862-8801

Mailing Address:

Attn: WC Claims

Western National Insurance Group

P.O. Box 1463

Minneapolis, MN 55440-1463

About the 24/7 Work Injury Nurse Line (video) Preferred Provider Organization Lookup (PPO)

E-billing Information for Workers' Compensation and Auto Medical Bill Submission:

Mitchell Clearinghouse Electronic Billing - Connectivity issues and questions

Clearinghouse Name:

Jopari Solutions

eBill Enrollment and Customer Care Contact Information:

Phone: (800) 630-3060

Email: support@jopari.com

Mitchell Bill Review Customer Service - Questions on actual bill review services/reductions

Phone: (800) 732-0153

Western National Claims - To obtain claim number/adjuster contact

Phone: (800) 862-6070

Email: wc.mail@wnins.com

Claim Number Format: XXXXXXXXXX

Mailing Address for Medical Bills:

Western National Insurance Group, c/o Mitchell

P.O. Box 2811

Clinton, IA 52733