BULLETIN
March 20, 2020
An Update on Report Ordering for Personal Lines Agents
Dear Agency Partner,
To continue providing you with quality and timely reports and service, please note that we are implementing a report processing window. Starting today, reports ordered in AgentsOnline between 1:00 and 3:00 p.m. CT will be processed after 3:00 p.m. CT. We ask that you please avoid requesting a report more than once during this processing window, as it will create a duplicate report at 3:00 p.m. CT. The list of impacted reports is available below.
- Detailed Agency Experience Report
- Agency Transaction Listing Report
- Agency Renewal Listing Report
- Direct Bill Commission Statement Download
- Agency Sweep Report
- Client Loss Experience Report
- Policy Loss Experience Report
Reports ordered before 1:00 p.m. CT or after 3:00 p.m. CT will not be impacted. We appreciate your patience and understanding, and we thank you for your continued support. If you have any questions about this change, please contact our Customer Relationship Center at (800) 352-2772.
Network Operations
Western National Insurance Group
