BULLETIN
March 26, 2020
An Update on Claims Processes & COVID-19 at Western National
During the unprecedented COVID-19 outbreak, the Western National Insurance Claims Team considers the health and safety of our employees, vendors, and policyholders of the utmost importance. We also recognize that our policyholders rely on us to promptly handle claims that may be disruptive to their daily lives.
Throughout this time, Western National will continue to use our staff and approved Independent Adjusters/Appraisers for property inspections and auto estimates. We will work on a case-by-case basis to determine if the claim can be resolved using photos, video conferencing, or other virtual capabilities.
Property Losses
Most auto inspections are done outdoors, and the appraiser is able to maintain an acceptable distance. At this time, Western National does not foresee any necessary changes to our current auto appraisal process.
Auto Losses
We are very excited about these updated library tools and the ways they will make it even easier to do business with Western National. If you have any questions, please contact our Customer Relationship Center at (800) 251-3563.
Our goal is to make the process as smooth as possible for our policyholders, while also observing public health recommendations.
Thank you for your continued partnership with Western National. For additional questions, please contact us online at or via phone (855) 921-3164.
