BULLETIN
June 20, 2024
An Update on Claim Timelines at Western National
At Western National Insurance, we strive to provide an excellent customer experience by managing our customers’ expectations regarding time and delivery. This is especially important now as we assist our customers who are dealing with claims from recent wind and hail events.
We prepare for these types of events through extensive catastrophe planning. When catastrophes occur, we are ready to respond by bringing in additional internal and external resources as needed and working longer hours to serve our customers. However, even with these additional resources, the time it takes to handle individual claims may be longer than usual due to the increased volume of work. Since June 12, 2024, we have received approximately 350 property and auto claims.
How to Report a Claim
Western National offers 24-hour-a-day, 7-days-a-week claims reporting.
Phone: (855) 921-3164
Online Claim Submission:
https://www.wnins.com/claims/
Email: newloss@wnins.com
Please note: If your customer is experiencing an urgent matter requiring immediate attention, such as water leaking into the home, other damage making the home unlivable, or not hearing from an adjuster, please call our Claims Department directly instead of sending an email. This is the fastest way to receive assistance.
Time Frame Expectations: We strive to provide reasonable expectations and meet or exceed them for every customer on every claim. During a catastrophe, large volumes of claims impact our normal service level expectations.
- We will attempt to contact the customer within 48 hours (two business days) of the first notice of loss.
- When necessary, an independent adjuster will be assigned to complete an inspection of the property / auto.
- The independent adjuster will schedule the appointment directly with the customer at a mutually convenient time.
- After the inspection, the report, estimate of covered damage, and photos will be compiled and submitted to us for review within 10 business days.
- A member of our Claims Staff will review reports in the order they are received.
- Once the report has been reviewed, we will contact the customer to discuss the findings. Copies of pertinent paperwork will be mailed or emailed to the customer.
Click here for answers to frequently asked questions regarding claims at Western National.
