At our Group’s Annual Meeting in March (held in Edina, Minn. and virtually), we recognized Michelle Heuer, Director – Product Development, with this year’s Customer Experience Person of the Year Award. Throughout her thirty-two-year career at Western National, Michelle has continually gone above and beyond by providing a truly exceptional customer service experience to all customers with whom she interacts. A video congratulating and recognizing Michelle for the award is available here.
Western National Insurance Group employees are nominated for the Customer Experience Person of the Year award largely based on feedback we receive from employees and agency partners. If you’ve had a great experience with a Western National or Umialik employee, we encourage you to email us at customerexperience@wnins.com.
As “The Relationship Company”, we believe that communication and collaboration are key factors to a successful partnership. One of the ways we work to enhance our partnerships with agents is by asking for your feedback about working with our Group. Please watch for our 2023 Annual Agency Survey to arrive in your inbox in June. We appreciate your time and input, and we look forward to building on your feedback to enhance the experience of working with Western National.
