Based on feedback we’ve received over the past year from system users like you, we have implemented updates to the look-and-feel of the Policy and Claims detail areas in AgentsOnline and streamlined the way you search for your customer’s Policy and Claims. You can now search for Policy and Claims information for both personal and commercial lines with a single search bar located on the AgentsOnline homepage. This results in fewer clicks and faster-loading search results, saving you time when accessing your customers’ Western National data.

In addition to providing the improved search function and updated design, we have also made it possible for you to access policy forms directly from the Policy details section for each customer. You can view a User Guide for conducting a Policy and Claims details search here.

Please note that we have updated our Commercial Download Guide in AgentsOnline. You can view the updated guide (which contains frequently asked questions, Western National’s unique codes, and more) by clicking here. If you have questions about setting up or receiving Download, please contact your Agency Management System vendor. If you have questions about the data related to Download, please contact Western National’s Download Support Line by phone at (952) 921-9281 or (800) 862-6070 Ext. 7281 or by email at download@wnins.com.