Did you know that Western National has a new Service Center option for our Central Region agency partners? The Service Center is run by a dedicated team of licensed professionals who are experts in Western National’s personal lines products, coverages, terms, and conditions. The experience and expertise that our team possesses enable them to answer service requests and provide solutions quickly and efficiently for you and our mutual policyholders. Your time is valuable. By partnering with our Service Center, you can spend less time on transactional processing and more time on important things, such as building your business. For more information about the Western National Service Center, click here.

Earlier this summer, we sent out our annual Agency Survey that asks about your satisfaction with our Group’s service in areas such as underwriting, claims, customer service, communications, and more. We were pleased to see an increase in our Net Promoter Score (NPS). This year over 50% of our agency partners who responded to the survey rated our customer service above average. We also received helpful commentary about our technology, which reinforced many system features and processes that we are actively working to address. These comments allow for continuous improvement across all areas of our business. Thank you for your feedback and participation!