Fall 2021 Edition CONTENTS:
Customer Experience
Updates to MyAccount

MyAccount has a new look! Our policyholder portal has been updated for a more seamless and user-friendly experience. Your customers can now easily review their upcoming payments, policies, and pull up their ID cards on their mobile device!

 

Other new features include a more descriptive payment history section, an easy way to sort and view important account documents, and an ADA compliant design.

 

We continue to look for ways to make this experience more efficient and user-friendly for our customers and appreciate your feedback!

Customer Experience in Action

We recently had policyholders reach out to us about their experience working with Lucas Small (Claims Property) on their homeowner claim. Watch the video linked below to hear what they had to say. Keep up the impressive work, Lucas!

Western National Insurance | Announce Fall 2021 Edition