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Congratulations to Genny Guilfoyle, Western National Insurance Group’s 2024 Customer Experience Person of the Year

At our Group’s Annual Meeting in March (held in Edina, Minn. and virtually), we recognized Genny Guilfoyle, Desktop Support Lead, with this year’s Customer Experience Person of the Year Award. Genny always provides an outstanding customer experience as she puts her customers first and is always willing to jump in and help. A video congratulating and recognizing Genny for the award is available here.

A group photo of the Western National's 2024 Get in Gear participants.

Congratulations to Western National Insurance Group’s 2024 Customer Experience Regional Honorees

In addition to our Customer Experience Person of the Year, we also recognized a few Customer Experience Regional Honorees this year. These honorees were nominated based on a great customer experience story or performance that they provided over the course of 2023. Our three honorees are listed below.

  • Alicia Taylor (Western Region)
  • Jason Berg (Central Region)
  • Zach Stocke (Specialty)

Western National’s Annual Agency Survey Coming Soon

As “The Relationship Company”, we believe that communication and collaboration are key factors to a successful partnership. One of the ways we work to enhance our partnerships with agents is by asking for your feedback about working with our Group. Please watch for our 2024 Annual Agency Survey to arrive in your inbox in early June. We appreciate your time and input, and we look forward to building on your feedback to enhance the experience of working with Western National.

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2024 Agency Award Winners

This is our eleventh year of selecting agency-specific awards, and the theme is profitable premium growth, with weightings on loss ratio, historical results, and prior year results.

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Agency Anniversaries

 
 
 

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Year-to-Date April Results

Through April 30, 2024, written premium for our group is at $313 million, which represents slightly more than double-digit year-over-year premium growth from new and renewal business.

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