We stepped into 2021 with renewed focus on Western National’s four strategic pillars: profitable, organic premium growth; strong relationships with our Independent Agency partners; an exceptional service experience; and being an employer that fosters opportunity, engagement, and continued resiliency for all employees. We thank our agency partners, policyholders, and employees who work with us on a daily basis and enable us to carry out our 2021 plan. You can access the bulletin detailing our 2021 plan by clicking here, or by logging into AgentsOnline and clicking the “Bulletins” link under the “Other Resources” header.

Big I’s Agents Council on Technology (ACT) has enhanced their customer experience website with the release of a new tool for independent insurance agencies. The tool helps agencies evaluate their digital competitiveness and identify resources for strengthening the service experience they offer their customers. Take the online self-assessment today to determine your agency's strengths as well as where your agency may need to focus attention to provide an excellent customer experience.