At our Group’s Annual Meeting in March (held in Edina, Minn. and virtually), we recognized Dave Dickson with this year’s Customer Experience Person of the Year Award. Dave is a Senior Claims Representative at Umialik Insurance, a member of the Western National Insurance Group. Throughout his fifteen-year career at Umialik, Dave has continually gone above and beyond by providing a truly exceptional customer service experience to all customers who cross his path. A video congratulating and recognizing Dave for the award is available below.

Western National Insurance Group employees are nominated for the Customer Experience Person of the Year award largely based on feedback we receive from employees and agency partners. If you’ve had a great experience with a Western National or Umialik employee, we encourage you to email us at customerexperience@wnins.com.

As “The Relationship Company”, we believe that communication and collaboration are key factors to a successful partnership. One of the ways we work to enhance our partnerships with agents is by asking for your feedback about working with our Group. Please watch for our 2022 Annual Agency Survey to arrive in your inbox in early June. We appreciate your time and input, and we look forward to building on your feedback to enhance the experience of working with Western National.